Descrição da Função

We are seeking a hands-on, dynamic individual to join our team as an Experience Curator.

This role is key to delivering an exceptional community experience, and it requires someone comfortable with a fast-paced, entrepreneurial environment. Your main responsibility will be to ensure a high NPS by facilitating meaningful connections and creating impactful experiences for our families, from day one. You will be part of a high-energy, community-driven team where flexibility, problem-solving, and adaptability are crucial.

You will collaborate with the team to enhance the overall experience by:

• Resolving community requests promptly via the ticketing tool
• Ensuring everything is ready for families’ arrival, and taking a hands-on approach during turnover weeks
• Ensuring families have an outstanding experience at every touchpoint of their journey
• Developing and maintaining relationships with families, understanding their needs, and engaging them in meaningful ways
• Gathering feedback and identifying opportunities for improvement through direct interaction with families
• Assisting new families in integrating into the community
• Communicating upcoming activities to maximize participation
• Managing content for the internal UGC channel to build the brand on social media
• Ensuring seamless information flow across the team
• Coordinating with the onboarding team to ensure smooth handovers during family arrivals
• Participating in pre-arrival webinars and orientation sessions
• Booking services upon families’ requests

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You Will Be Responsible For:

• Planning and executing community-building events and workshops, including give-back programs
• Establishing and managing an events calendar for each cohort, covering Events, Activities, and Experiences
• Building win-win partnerships with local vendors, exploring opportunities to earn referral commissions and discounts for our families
• Developing and managing the services offering with partners, ensuring smooth organization and implementation
• Creating and managing budgets for events and services, ensuring cost efficiency and optimal resource allocation
• Monitoring event and service success, with key metrics such as event capacity or revenue, and NPS

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