The Digital Workplace and AI Adoption Specialist will play a key role in driving the implementation and integration of digital Microsoft 365 workplace tools and AI technologies, namely CoPilot, within the organisation. Based in Porto, this position focuses on leveraging technology to enhance productivity and streamline processes in the business services industry.
Description
As a Digital Workplace and AI Adoption Specialist you'll be responsible for:
1. AI Adoption & Enablement
- Act as the Group's AI adoption advocate and subject matter expert, with a strong focus on Microsoft Copilot.
- Drive awareness, engagement and adoption of AI-powered capabilities across all business functions.
- Support teams and individuals in integrating Microsoft Copilot into their daily workflows.
2. Digital Workplace Adoption
- Promote effective use of Microsoft 365 applications including Teams, Outlook, SharePoint, OneDrive, Word, Excel, PowerPoint and OneNote.
- Develop learning materials, knowledge articles, user guides and best-practice documentation.
- Support the rollout and adoption of new Microsoft 365 capabilities across the Group.
3. Business Engagement & Continuous Improvement
- Engage with business stakeholders to understand challenges, opportunities and productivity objectives.
- Translate business needs into practical Microsoft 365 and AI-enabled solutions.
- Identify opportunities for automation, process simplification and digital transformation.
- Act as a bridge between business users, ICT teams and third-party partners.
- Build strong relationships and maintain regular engagement with geographically distributed teams and stakeholders.
4. Governance & Responsible AI
- Promote responsible, secure and compliant use of AI technologies.
- Contribute to internal guidance, standards and best practices relating to Microsoft Copilot and AI usage.
- Support alignment with Group ICT policies and governance frameworks.
- Help ensure AI adoption initiatives remain aligned with security, privacy and regulatory expectations.
Profile
A successful Digital Workplace and AI Adoption Specialist should have:
- Minimum 3 years of experience in digital workplace adoption, technology enablement, training, change management, learning & development, digital transformation or similar roles.
- Demonstrated experience driving technology adoption, user engagement or organizational change initiatives.
- Strong expertise in Microsoft Copilot for Microsoft 365 and demonstrated experience helping users adopt AI-powered ways of working.
- Strong knowledge of Microsoft 365 applications including Teams, SharePoint, Outlook, OneDrive, Word, Excel and PowerPoint.
- Excellent communication, facilitation and stakeholder management skills.
- Ability to communicate effectively with both technical and non-technical audiences.
- Understanding of Microsoft 365 governance, administration and security principles is desirable.
- Experience working within financial services or regulated environments is an advantage.
- Demonstrated ability to work effectively in a remote and geographically distributed environment, supporting users and stakeholders across multiple locations and cultures.
- Experience delivering virtual training, webinars, remote coaching sessions or user adoption programmes through online collaboration platforms.
- Fluent English is required. Portuguese and French are considered an advantage.
Job Offer
- Permanent contract based in Porto.
- Competetive annual salary and benefits.
If you are interested in this role, apply and let us talk!