Descrição da Função

What will be your mission?

The Deputy General Manager plays a crucial role in supporting the General Manager in overseeing the daily operations of the hotel, ensuring that all departments work cohesively to deliver exceptional guest experiences and maintain the highest standards of service. The DGM will act as a key leader in the hotel, driving operational excellence and fostering a culture of teamwork, innovation, and luxury hospitality.

What will you do?

Key Responsibilities:

  - Assist the General Manager in the overall management of the hotel, ensuring that all departments meet and exceed operational standards and guest expectations.

  - Oversee day-to-day operations across all departments, including front office, housekeeping, food & beverage, and maintenance, to ensure seamless service delivery.

  - Implement and monitor policies and procedures to enhance operational efficiency and compliance with health and safety regulations.

  - Champion a guest-centric culture, ensuring that the hotel consistently delivers exceptional service to all guests.

  - Address guest inquiries, concerns, and complaints promptly and effectively, seeking opportunities to enhance guest satisfaction and loyalty.

  - Collaborate with department heads to develop and implement initiatives that improve the guest experience.

  - Provide leadership and support to department heads and team members, fostering a positive work environment and promoting teamwork.

  - Assist in recruitment, training, and development of hotel staff, ensuring that all employees embody the hotel’s values and standards.

  - Conduct regular performance evaluations and provide constructive feedback to team members.

  - Assist the General Manager in the preparation and management of the hotel’s budget and financial performance, ensuring profitability and cost control.

  - Monitor revenue and expenses, implementing strategies to maximize revenue and reduce costs while maintaining service quality.

  - Analyze financial reports and performance metrics to identify trends and areas for improvement.

  - Collaborate with the General Manager in developing and executing the hotel’s strategic plan and marketing initiatives to achieve business goals.

  - Stay informed about industry trends, competitor activities, and market conditions to inform decision-making and strategic direction.

What are we looking for?

 

Education: 

  - Bachelor’s degree in Hospitality Management, Business Administration, or a related field. A Master’s degree is a plus.

Experience: 

  - Minimum of 3 years of experience in a leadership role within luxury hotels or high-end hospitality environments, with a proven track record in hotel operations.

Skills & Knowledge: 

  - Strong understanding of hotel management operations, financial management, and guest service principles. 

  - Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate a diverse team. 

  - Proficiency in hotel management software and Microsoft Office Suite. 

  - Fluent in English and Italian; knowledge of additional languages is a plus.

Personal Attributes:

  - Exceptional problem-solving and decision-making abilities, with a focus on achieving results. 

  - A passion for luxury hospitality and a commitment to delivering outstanding guest experiences. 

  - High level of professionalism, integrity, and attention to detail.

Why choose us?

Join the World of Anantara and Discover Our Exclusive Benefits

At Anantara, we don’t just offer a job; we create exciting career paths and intercultural opportunities across the globe. Being part of our team means enjoying unique benefits that will support you at every step of your professional journey:

Global Travel with Exclusive Discounts: Special employee rates starting at just 36 euros at any of the nearly 400 Minor Hotels properties, with approximately 60,000 rooms in 26 countries. Plus, enjoy a 30% discount on food and beverage (F&B) services.

Friends & Family Program: Enable your friends and family to travel worldwide with discounts of up to 25%.

Exclusive Discounts: Access special offers across a wide range of online stores and leisure activities through our dedicated employee benefits portal.

Training and Development: Enjoy professional growth opportunities through our dedicated programs on the "University" platform, featuring apps to improve your language skills and expand your expertise.

International Career Opportunities: Explore endless career possibilities within the Minor Hotels group.

Competitive Compensation:  Reference Gross Annual Salary (RAL) starting from €55,000, commensurate with experience and professional qualifications, plus a performance-based MBO scheme, 13th and 14th-month salary payments, TFR (End-of-Service Indemnity) in accordance with applicable regulations, and career advancement opportunities within the company.

Free Parking: Reserved spaces for motorbikes right in front of the hotel.

Free Meals and Accomodation: Access to an employee canteen during working hours. Accommodation for non-local residents

Inclusive Corporate Culture: A culture that values continuous feedback, active listening, and personal growth. In addition, we have an attention to information, each team member will always be aware of everything about the hotel.

Contacto

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