Empresa:

Nordic Jobs Worldwide

Descrição da Função

We are seeking a highly motivated individual to join the Customer Support Team for a world-famous delivery company. The position is based in beautiful Porto, the second biggest city in Portugal! As a Customer Support and User Enablement Representative, you will have the unique opportunity to play a critical role in providing top-notch assistance to our Norwegian customers and troubleshooting delivery issues.

Our client is a global community of customer experience experts. They are curious, driven, lifelong learners committed to some of the world's most beloved brands. We are looking for a Danish Technical Support and User Enablement Expert who loves helping others, is passionate about excellent customer service, and has a true interest in technology and AI. This is the perfect opportunity for a dedicated and enthusiastic individual to join their team.

What's in it for you?

Our client fosters an international and inclusive environment where you'll feel supported, encouraged, and welcome from day one. They are committed to your growth and success:

• Cutting-edge technology - Work at the forefront of innovation with the latest tech products and advancements.
• Career growth - Benefit from robust professional development programs, mentorship, and opportunities to advance within their dynamic customer experience team. This is your chance to grow in a fast-paced and evolving industry.
• Make a real impact - Directly improve users' lives by solving technical challenges and helping them maximize the value of their devices. Your contributions will make a meaningful difference.
• Additional employee benefits.

Join as a Customer Support Representative:

Be an advocate for customer needs and deliver outstanding service.

What are we looking for?

• Native or fluent in Danish;
• Intermediate English skills (B2+) - written and spoken;
• Experience in customer support is a plus;
• A positive attitude and the ability to handle stressful situations;
• Active listening skills and strong interpersonal abilities to build rapport with customers;
• Resourceful and creative in finding solutions and workarounds

Salary tot: 1740 euro/month

• Meal Allowance: 6.41€/day
• Vacation Bonus: 820€ (once a year) - July
• Christmas Bonus: 820€ (once a year)
• Performance Bonus: normally up to 200 euro/month - this is the average bonus

What is life like at our client's company?

Our client is a global, multinational customer experience specialist providing consulting, customer service, sales, technical support, and collection services through an extensive network of contact centers and remote agents.

They employ 30,000 customer experience specialists across 69 contact centers in 26 countries, delivering services in 33 languages to global brands across various industries. Our client is committed to equal opportunities for all.

At our client's company, there is a strong focus on supporting both customers and employees. Every day, someone begins their journey there, transforming their current potential into future skills. The team is known for working hard, collaborating effectively, and supporting one another.

Sounds like your next career adventure? Apply today, and one of our Norwegian recruiters will contact you shortly!

Observações

Porto (Portugal)