Descrição da Função

Your New Company

A global medical products and technologies company is looking for an Customer Service Team Lead – Spanish, English and Portuguese (m/f/d).

Your New Role

Order & Transaction Management

• Process customer orders, returns, credit/debit notes, and special order types (e.g., samples, rebates) in SAP;
• Maintain accurate customer master data and price lista;
• Monitor and resolve order blocks and ensure timely delivery;
• Ensure compliance with internal policies and international trade regulations.

Customer Engagement & Collaboration

• Serve as the first point of contact for both internal and external customers, providing a single point of engagement;
• Respond to inquiries via phone and email, offering product information, order updates, and general support;
• Log and resolve customer complaints, escalating to Quality or Product Surveillance as needed;
• Collaborate with internal teams (planning, finance, marketing, logistics) and external partners (e.g., 3PLs) to ensure smooth order fulfilment and issue resolution;
• Coordinate with credit and accounts receivable teams to address payment holds and related concerns.

What You Need To Be Successful

• Minimum 2-3 years experience of Customer Service, claims/query management, distribution and order entra;
• Ability to communicate at all levels within the organisation;
• Proven data analysis skills and an ability to translate tasks into action plans and deliver to timelines;
• Experience and knowledge of SAP/ESKER (preferable);
• Proven experience in Customer/Distribution, preferably in a Health Care Environment;
• English, Spanish and Portuguese (spoken and written) mandatory.

What The Company Can Offer You

• Hybrid working – 1 day per week in the office driven by business requirements as Convatec has a flexible approach to office working;
• Competitive remuneration package and other benefits;
• Office in the city centre;
• International exposure and growth opportunities within the company;
• High performance through teamwork, with collaborative spirit across the organization at all levels;
• Local workplace laws and statutes apply.

Contacto

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