This role involves providing excellent customer support services within the professional services industry, ensuring client satisfaction and timely resolution of inquiries. The ideal candidate will thrive in a fast-paced environment and possess strong communication skills.

Description

• Respond to customer inquiries via email, phone, and live chat promptly and professionally.
• Resolve customer issues by identifying solutions and escalating them when necessary.
• Maintain accurate records of customer interactions and transactions in the system.
• Collaborate with internal teams to ensure seamless service delivery.
• Provide feedback to improve processes and enhance the customer experience.
• Stay informed about the company's products and services to offer accurate assistance.
• Meet performance targets, including response times and customer satisfaction ratings.
• Adhere to company policies and procedures while handling customer data securely.

Profile

• Proven experience in customer service, preferably within the professional services industry.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-focused attitude.
• Proficiency in using CRM systems and other customer support tools.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• High attention to detail and organizational skills.

Job Offer

• Coverflex Flexible Benefits, including health insurance after six months.
• Permanent contract with a stable monthly payday on the last working day.
• Flexibility to work from anywhere in Portugal, combining professional stability with personal convenience