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Customer Support & Advisor – German & English Speakers (M/F/D) Oeiras (M/F)


30.05.2023 | Oeiras | Referência: 2078216


Customer Support & Advisor – German & English Speakers (M/F/D) Oeiras (M/F)


Your new role:

Clients first point of contact answering incoming calls, emails or online requests;

Manage flight reservation requests and updates;

Provide information regarding airports, restrictions, aircraft performance, documents required for travel and other details to deliver an uncompromising and efficient level of service;

Contact with departments in order to have the correct and necessary data to fulfil the Owners requests, providing a high-quality customer service;

Guarantee the flight’s feasibility by checking information in the reservation system;

Ensure that all data regarding the passengers is up to date and accurate to prevent issues;

Anticipate potential areas of Owner discontent or conflict and ensure that appropriate decisions are executed to minimise adverse consequences to the Owners / Clients;

Manage the travel needs of Owners allocated to Key Account Managers in the absences of Senior Account Managers, acting as a back-up to the Owner Services Key Account Managers.

What you need to be successful:

Experience in customer-facing or call centre environments (nice to have);

Fluency in written and spoken English & German (both mandatory);

Proficiency in MS Office;

Open to work by shifts (mandatory).

Next step:

In case you are interested in this opportunity, click on "Apply Now" to send us your updated CV.