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Customer Success Specialist - English (M/F/D) (M/F)

HAYS

08.06.2023 | Lisboa | Referência: 2080404


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Hays
Customer Success Specialist - English (M/F/D) (M/F)

Lisboa



Your new company

Integrate a Multinational Company that is the leader in enterprise software for people-centric service firms, designed to transform the way people work.

Their goal is to help customers in delivering an exceptional People Experience to their customers – from boosting success for students and professionals, to empowering the public servants and non-profit teams doing good in the world.





Your new role

The person responsible for this role is in charge of:

• Align internally to ensure accuracy of and timely registration of cancellation requests;

• Work autonomously to validate and process cancellation requests and fulfilment activities;

• Attend daily meetings on progress and status of assigned cancellations;

• Support generation of churn insights;





What you´ll need to succeed

• Be fluent in English and Portuguese, both spoken and written.

• Attention to detail and feel passionate about customer service, proving that you can work and make decisions with minimal supervision.

• A previous experience in customer service is a plus.

• It is required a lot of cross functional collaboration and partnership.





What you´ll get in return

The opportunity of integrate a Multinational Company for 3 months, with competitive salary and with a team passionate about customer service.





License 354





What you need to do now

If you are interested in this role, click “apply now” to forward an up-to-day copy of your CV.


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