We're looking for a Team Leader to deliver exceptional service to our clients.

Description

Lead a team of customer service representatives to deliver high-quality service to global customers;

To manage the order process for all key accounts, including updates with customers, forecasting and managing internal contacts;

Monitor and analyse key performance indicators to drive continuous improvement;

Manage escalated customer complaints and resolve them satisfactorily;

Implement customer service protocols and procedures to ensure consistent service delivery;

Coordinate with other departments to ensure seamless customer experiences;

Undertake regular training and development sessions for the team;

Contribute to the development of customer service strategies and initiatives;

Ensure compliance with regulatory standards and company policies.

Profile

3 years of team leading or 5 years in relevant operations expertise;

Strong leadership skills and the ability to motivate a team;

Excellent communication and interpersonal skills;

Bilingual English and German, a minimum C1 level is required;

A customer-focused approach and a strong desire to achieve customer satisfaction;

Job Offer

Hybrid working;

A supportive and collaborative work culture;

Opportunities for continuous professional development and career progression.