The Business Manager is directly responsible for profit and growth of his/her business area through employee performance management, service delivery and client interaction.

Description

Reporting directly to the Contact Center Manager the Business Manager achieves his/her targets with the assistance of all Transcom support functions.

• The primary objective is to achieve the set revenue target and Gross Profit Margin for his/her business unit with high employee and client satisfaction.

Additional responsibilities may be added as the needs of the business change and expand:

• Deliver accurate data to produce the forecast
• Develop realistic budgets
• Be in charge of Team Leader development and support, and define their training needs. As well as the respective recruitment needs.
• Set and follow up on quality and quantity targets for the allocated Clients/projects and keep a regular interaction with clients.
• Have a deep understanding of the price structure and the profitability goals and communicate it clearly to the business unit.
• Prepare and/or support preparation for commercial negotiations.
• Plan and implement expansions to current business as well as new businesses.
• Create an open and energetic culture within the business unit.
• Continuously review procedures and implement improvements.

Profile

• Have a proven and successful track record of effective leadership with Commercial and/or Operational responsibility in the CRM or a closely related industry
• Have Client Relations and/or Sales contact experience - CRM outsource businesses
• Have a good understanding of CRM best practice and markets
• Have experience in direct/consumer marketing
• Manage your time effectively and be focused on setting clear objectives and priorities.
• Have experience with P&L management and associated financial practices
• Have worked in a performance driven environment before.
• High intermediate (B2) level of English and fluency in French
• Be self motivated and commercially minded.
• Have effective leadership skills impacting people behaviour including those that do not report directly to you.
• Have effective analytical skills to analyse results and make decisions based on facts and figures.
• Take ownership for quality, competence and commitment.
• Enjoy/thrive on autonomy within the franchise framework and be results focused.
  

Job Offer

A great opportunity for professional growth that includes the following benefits:

• Meal Allowance
• Annual bonus
• Support in Health Insurance
• Flexible working hours (hybrid home-office policy)