Customer Service French Speaker (M/F/D) (M/F)
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Lisboa
Your new Company An innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions, powered by a culture of continuous improvement, global talent and innovation, is looking for an Customer Service (m/f/d) - French and English Speaker.
Your new role Receive and process incoming customer orders accurately Communicate order and fulfillment issues to field Sales Ensure record accuracy by maintaining data integrity during the order entry process Manage orders from entry through delivery, resolving billing issues promptly Collaborate cross-functionally with Customer Service, Operations, Pricing, and Accounts Receivable teams to ensure accurate order and customer information Identify and suggest process improvements and contribute to knowledge base updates Support fellow Customer Service team members as needed Follow up on internal holds related to customer credits Apply proper complaint handling procedures and understand stakeholder roles Provide daily phone support and maintain voice communication activity.
What you need to be successful Minimum 2+ years of experience in a customer service role Proven track record driving process improvement initiatives Must be legally eligible to work in EU and able to travel internationally Fully bi-lingual/fluency in English & French Must be available for flexible hourly shift to support teams across Lisbon and Toronto time zones (10-19).
What the company can offer you
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