We are seeking a dedicated Customer Service Agent to join our team, providing first-line technical support to our diverse clientele. This role is pivotal in ensuring customer satisfaction by addressing inquiries efficiently and professionally.

Description

• Serve as the initial point of contact for customers seeking technical assistance;
• Manage and resolve customer inquiries via phone and email;
• Escalate complex technical issues to the second-level support team when necessary;
• Maintain and update customer records accurately in the database.

Profile

• Proficiency in both English and German languages;
• Excellent communication skills with a clear and articulate phone manner;
• A keen interest in technology and a passion for continuous learning;
• Strong problem-solving abilities and attention to detail;
• Prior experience in a customer service or call center environment is advantageous but not mandatory.

Job Offer

Hybrid working model with the flexibility of working remotely and the requirement to be in the office once a month;
Opportunity to work with a dynamic and innovative team in the IT industry;
Continuous professional development and training;
A supportive and collaborative work environment;
Comprehensive benefits package.