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Customer Service Agent | Full Remote (M/F)

Michael Page Portugal

03.10.2025 | Lisboa | Referência: 2316848


  PARTILHAR






Customer Service Agent | Full Remote  (m/f)

Referencia: JN -102025-6850879
Adicionado em 03.10.2025
Sobre os nossos clientes
Our client is a global multinational company.

Descriçăo da oferta

Our client is seeking a solution-oriented customer service agent with technical knowledge to join their dynamic team. If you thrive in fast-paced environments and enjoy helping customers through clear and empathetic communication, this role is for you.

Description

Customer Care

  • Respond to inquiries regarding purchases, orders, shipping, and warranties with professionalism and accuracy.
  • Provide clear, step-by-step assistance tailored to each customer's situation.

Customer Engagement

  • Deliver exceptional service through live chat, email, and phone.
  • Resolve issues, answer questions, and share product insights with a customer-centric approach.
  • Communicate confidently and clearly, both in writing and verbally.

Problem Prevention & Resolution

  • Proactively identify potential issues and take action to prevent customer impact.
  • Collaborate with internal teams to spot recurring problems and support process improvements.

Product Expertise

  • Maintain up-to-date knowledge of products and services to provide effective support.
  • Contribute to the creation and maintenance of internal and external knowledge base content.

Quality & Growth

  • Follow established service standards to ensure consistent quality.
  • Participate in ongoing training to stay current with industry trends and enhance skills.

Profile

  • Previous experience in a contact center or BPO environment.
  • Background or strong interest in technology and technical support.
  • Excellent written and verbal communication skills in English (C1+).
  • A proactive mindset with the ability to work independently and think critically.
  • Comfort working in a fast-changing, high-energy environment.
  • Strong problem-solving skills and a customer-first attitude.

Job Offer

  • Immediate start
  • Fully remote job



O que procuramos
Apoio ao Cliente; Call Center; Inbound; Customer Service; Customer Support; Atendimento ao cliente; Customer Success; Account Management; Retenção de Clientes
Contacto da Michael Page
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