Our client is seeking a solution-oriented customer service agent with technical knowledge to join their dynamic team. If you thrive in fast-paced environments and enjoy helping customers through clear and empathetic communication, this role is for you.

Description

Customer Care

• Respond to inquiries regarding purchases, orders, shipping, and warranties with professionalism and accuracy.
• Provide clear, step-by-step assistance tailored to each customer's situation.

Customer Engagement

• Deliver exceptional service through live chat, email, and phone.
• Resolve issues, answer questions, and share product insights with a customer-centric approach.
• Communicate confidently and clearly, both in writing and verbally.

Problem Prevention & Resolution

• Proactively identify potential issues and take action to prevent customer impact.
• Collaborate with internal teams to spot recurring problems and support process improvements.

Product Expertise

• Maintain up-to-date knowledge of products and services to provide effective support.
• Contribute to the creation and maintenance of internal and external knowledge base content.

Quality & Growth

• Follow established service standards to ensure consistent quality.
• Participate in ongoing training to stay current with industry trends and enhance skills.

Profile

• Previous experience in a contact center or BPO environment.
• Background or strong interest in technology and technical support.
• Excellent written and verbal communication skills in English (C1+).
• A proactive mindset with the ability to work independently and think critically.
• Comfort working in a fast-changing, high-energy environment.
• Strong problem-solving skills and a customer-first attitude.

Job Offer

• Immediate start
• Fully remote job