We are looking for a Backoffice Sales Spare Parts Specialist to join an international customer service and sales support team. This professional will be responsible for managing customer orders, coordinating logistics activities, and ensuring an excellent service experience for German-speaking customers.

Description

• Receive and process customer orders through ticketing systems, e-mail, and SAP;
• Create, update, and manage orders within SAP;
• Handle commercial inquiries and provide support to customers regarding products and orders;
• Process and monitor activities related to the Web Shop platform (ConXpert);
• Coordinate order pick-ups and logistics activities with the central warehouse;
• Liaise with freight forwarders and transport partners regarding deliveries;
• Manage customer inquiries related to shipping, delivery times, product availability, and order status;
• Process returns and ensure accurate documentation;
• Maintain effective communication with customers and internal stakeholders;
• Perform general administrative tasks related to order processing and customer service;
• Contribute to the continuous improvement of customer service processes and procedures.

Profile

• Minimum of 2 years of experience in a similar role within Customer Service, Sales Support, Order Management, or Backoffice Operations;
• Strong knowledge of MS Office 365, particularly Excel;
• Experience working with SAP;
• Fluency in German, both written and spoken;
• Good command of English, both written and spoken;
• Strong customer and service orientation;
• Excellent communication and interpersonal skills;
• Analytical mindset with a structured and detail-oriented approach;
• Ability to work independently and prioritize tasks effectively;
• Team player with strong collaboration skills and a results-driven attitude.

Job Offer

• Opportunity to join a leading multinational company with a strong international footprint;
• Dynamic and multicultural working environment;
• Ongoing training and professional development opportunities;
• Career progression prospects within a growing organization;
• Competitive compensation package aligned with experience and qualifications.