Join team as a Costumer Supporter, where you'll provide top-tier service across multiple platforms, helping to resolve customer issues and build loyalty through exceptional support and communication. This role requires fluency in Portuguese and proficiency in English, a passion for helping others, and the ability to work rotating shifts in Lisbon.

Principais responsabilidades

• Deliver high-quality service across multiple support platforms (email, chat, phone).
• Act as a passionate advocate for users, answering their questions and addressing their concerns.
• Show empathy towards frustrated users, solving their problems, and addressing unsatisfactory experiences.
• Build loyalty among new users and re-engage our early adopters.
• Triage and escalate issues when necessary to ensure swift resolutions.

Perfil desejado

• Proficient in English (both written and spoken).
• Availability to work in rotating shifts from Monday to Sunday.
• High proficiency with computers, including quick navigation between various tools.
• Exceptional reading comprehension and writing skills, with the ability to understand users' needs and provide accurate responses.
• Passion for helping others and creating support experiences that exceed user expectations.
• Strong troubleshooting skills with the ability to find speedy resolutions.
• Ability to handle multiple issues simultaneously to efficiently resolve a large number of inquiries.
• Atestado de incapacidade above 60%

Benefícios adicionais

• Professional Growth and Development
• Flexible Work Schedule
• Supportive Work Environment