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Customer Recovery Manager (M/F)

Experis IT

10.07.2020 | Todo o País | Referência: 2008087

Experis IT

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Customer Recovery Manager(m/f)

Experis IT is the brand of Experis 100% focused on the technology market. We offer outsourcing and specialized recruitment solutions directly to our clients' staff. We are looking for a Customer Recovery Manager for Microsoft.

Your specific responsibilities will include:

• Customer recovery and problem resolution. Fully owning the customer relationship through to resolution.
• Internal and external relationship management.
• Documentation of customer issues for further analysis by the business.
• Identifying reoccurring or emerging issues and escalating to the appropriate channels.
• Collaborating with teams such as Legal and Public relations to ensure issues are managed appropriately.
• Ensuring strict service levels are adhered to.
• Self-prioritize and manage case work.
• Cross training and team operational projects.
• Follows all privacy policies, legal considerations


The C&FE team provides support expertise to customers, partners, and internal teams that sell Microsoft services. The C&FE team assumes project management of complex, multi-workload escalations and drives them to resolution. You’ll collaborate closely with the Product Group, commercial and technical support CSS, CELA and Field Sales to resolve and prevent recurring escalations by identifying and working to resolve systemic issues.


Do you want to be recognized as an Microsoft Leader and evangelist? Apply!


Local de trabalho:

Todo o país
 
  



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