The primary mission of this role is to ensure the efficient and accurate processing of customer orders from receipt through to fulfillment. The specialist acts as a vital link between the customer and various internal departments to maintain high satisfaction levels.

Description

The key responsibilities will be:

Order Management: Accurately entering and verifying customer orders within the SAP/ERP system.

Customer Interaction: Confirming orders, providing status updates, and handling inquiries regarding product availability and shipments.

Logistics & Claims: Managing the reception and resolution of logistic claims and coordinating directly with carriers.

Operational Coordination: Monitoring IDOCs, analyzing backorders, and managing supply "bottlenecks" in coordination with Spanish planning and warehouse teams.

Process Improvement: Assisting in the development of Standard Operating Procedures (SOPs) and identifying ways to enhance efficiency through digital tools.

Cross-Functional Support: Working with Tender Coordinators and Credit Management to resolve billing or payment discrepancies.

Profile

The successful candidate will have the following profile:

BA Degree in relevant areas;

Proven previous experience in order entry, customer service, or a related field is preferred;

Proficiency in SAP is highly desirable.

Strong knowledge of Excel and CRM system and Google suite

Must be fluent in Portuguese with a good command of written and spoken English. Knowledge of Spanish is a preferred asset.

Exceptional attention to detail and accuracy in data entry

A strong sense of urgency and a focus on meeting or exceeding customer expectations.

Problem Solving: Sound decision-making skills and the ability to resolve logistics issues effectively.

Excellent planning and organisational skills to manage complex back-orders and coordination tasks.

Strong communication skills and the ability to build trustful relationships with colleagues and external partners and customers.

Job Offer

12 months contract via Michael Page

Monthly salary range between 2.000€ and 2.200€

Meal allowance paid in a meal card

Health Insurance

Hybrid work model

If this role matches your experience and skills, we encourage you to apply.