Empresa:

Witbe

Descrição da Função

Witbe

Witbe is a French company with a global presence, working with the biggest players in the media and video industry to ensure seamless streaming of their video services, including major live events. Our award-winning technology allows broadcasters, operators, and application developers to test, monitor, and remotely control any device (PCs, smartphones, tablets, and set-top boxes) to measure video service performance.

At Witbe, we take pride in our dynamic and motivated team, which works across all levels to drive technological innovation and excellence.

We are looking for passionate individuals who thrive in the tech industry. If you're eager for new challenges in a fast-paced sector, join us and help shape the future of video streaming!

About the role

As a Customer Care Engineer, you are critical to Witbe's business and product success. You will oversee software deployments and configuration - optimizing for performance, troubleshooting, and communicating with a diverse internal and external audience, including our clients. You are an essential partner to R&D and software development teams, helping to understand and evolve our platform.

Responsibilities - Including, but not limited to the following:

• Oversee software deployments, tracking configuration changes and scheduling updates
• Troubleshoot service availability issues, managing incident escalations start to finish
• Troubleshoot analytics dashboards and client KPI/reporting, to evolve Witbe-driven insights
• Troubleshoot sophisticated, complex Python-based automation in command line and via UI
• Document deployment findings and monitoring application performance metrics
• Partner with R&D/Development to identify the root cause of incidents and prioritize new features
• Author and evolve operational documentation and procedures to improve scalability
• For named accounts in your territory: perform platform health check, recommend and apply best practice configurations on existing deployments

Profile - Candidates with diverse skills & interest are welcome, including a mix of the following:

• Naturally curious and inquisitive
• Enjoy logic puzzles and games
• Methodical, Rigorous and quality-oriented
• Taste for technology - you read about or have hobbies in subjects that may complement the role
• An excellent communicator - the details matter to you, and you are skilled in articulating them

Skills - academic and/or professional experience in the following:

• Must Have: Windows and UNIX/Linux CentOS system administration experience
• Must Have: Experience and/or interest in shell languages like Bash and PowerShell - helpful in debugging as well as development and execution of operational workarounds
• Bonus: Mac OS, iOS, and Android app operations and support experience
• A scripting or coding language (e.g. Python)
• SQL databases such as PostgreSQL, MySQL, or SQLite
• Knowledge of and/or genuine interest in one or more of the following:
• Networking and routing protocols (REST, TCP/IP, IPsec) and security
• Web technologies such as JavaScript, HTML, Xpath, and CSS a plus containerized environment, e.g. Docker, Kubernetes
• DevOps methodology and team operations
• Excellent verbal & written communication skills to support customer-facing & internal dialogue
• Ability to communicate conditions: symptoms, root cause, business impact, resolution priority.
• A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar

Observações

Lisboa (Portugal)