Csr To Order Management Team - German and English Speaker (M/F/D) (M/F)
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Lisboa
Your new Company An innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions, powered by a culture of continuous improvement, global talent and innovation, is looping for a Customer Support to Order Management team - German and English Speaker (m/f/d).
Your new role Process incoming customer orders via prescriptions received through the Kumavision ERP system Manage the full lifecycle of customer orders from entry to delivery Communicate proactively with Sales and Customer Experience teams to address and resolve order issues Ensure data accuracy and maintain order integrity throughout the fulfillment process Collaborate cross-functionally with Warehousing, Billing, and Contract Management teams, as well as directly with healthcare customers Resolve complex customer billing issues and escalate when necessary to enhance customer experience Identify opportunities for process improvements and contribute to knowledge base updates Understand business unit case handling procedures and support team members as needed Support cross-department collaboration and continuous improvement initiatives
What you need to be successful
Minimum 2+ years of experience in a customer service or similar operations role Must be legally eligible to work in EU and able to travel internationally Fluent in German (C2 or native) and English (minimum B2) – written and verbal Proven experience with process improvement and problem resolution Experience working with ERP systems (Kumavision, Oracle) preferable/advantageous
What the company can offer you
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