The purpose of this role is to execute Order to Cash activities for all countries under the Shared Service Centre scope.

Description

• Get remittance or payment information for allocation purposes
• Ensure support that all team objectives are met (overdue levels and/or cash targets)
• Provide proper collections justification status for own portfolio
• Manage customer queries
• Action write-offs coming from Operations or local finance team
• Interacting with customer Accounts Payable departments and progressively chase invoice approvals and payments
• Follow up the dunning process and the established collections workflow
• Sent reminders, dunning letters, statement of accounts and register letters
• Call customers or operations when needed
• Customer and supplier account reconciliation
• Manage all the necessary validations for customer refunds when needed
• Disputes management (invoice quality issue)
• AR Aging Debt report analyzis
• Prepare and lead credit committees/debt calls
• Proactively chase operations and the customer representatives to ensure payments by the due date
• Support escalation for delinquent customers, higher overdue amounts, and/or aging
• Manage key/critical customer relationships

Profile

• Experience is similar roles
• Knowledge on verbal and written English and Dutch
• Good Accounting/Financial knowledge (Degree it`s an advantage)
• Proven track record of achieving KPI's
• Good communications skills
• Team player
• Good IT skills including Word/Excel
• Pro-active, responsive and action orientated
• Ability to work under pressure
• Intermediate systems knowledge (SAP/IVANTI, etc)
• A focus on quality and alignment to company's values

Job Offer

A great opportunity for professional growth.