Empresa:

Salt Services SA

Descrição da Função

At Salt Services, we believe that success is built through collaboration. A strong, committed team is the foundation for delivering outstanding service and going beyond our clients' expectations.

To strengthen our teams, we are offering a one-year fixed-term contract for the position of Credit & Fraud Analyst. In this role, you will be part of our Back Office Department, where your analytical mindset and attention to detail will contribute to ensuring risk is effectively managed and operations run smoothly. If you're passionate about data, risk analysis, and making a real impact behind the scenes, this opportunity is for you!

Job description:

Credit Risk

• Conduct credit analyses of private and business customers using a variety of internal and external information sources and databases.
• Apply service restrictions when necessary based on credit assessments.
• Monitor sales procedures to ensure compliance with credit risk policies and implement corrective actions as needed.

Fraud Risk

• Design and continuously improve the fraud detection framework within the telecommunications sector, adopting a proactive approach that includes:
• Promptly addressing fraud alerts generated by detection systems or received through other channels.
• Conducting thorough investigations of suspicious cases in collaboration with technical teams and/or other cross-functional departments, and taking appropriate measures to minimize customer, financial, or compliance-related impacts.
• Analyse cases of misuse of services or systems and take appropriate actions, such as:
• Enforcing service restrictions.
• Evaluating the risks and financial impact associated with reactivating suspended services.
• Preparing comprehensive documentation to support legal actions or criminal complaints.
• Provide actionable recommendations for improving fraud detection methods, techniques, and systems.
• Document and share knowledge within the team and with management to support continuous improvement.
• Maintain and regularly update operational procedures to reflect best practices and lessons learned.

Profile :

• Bachelor's degree or higher in Finance, Economics, or a related field.
• Solid understanding of credit and fraud risk domains, with a minimum of 1 year of relevant experience in credit and/or fraud risk (preferably in telecommunications, banking, or insurance).
• Advanced proficiency in IT and CRM tools, including the MS Office suite (especially Excel); SQL skills are a strong plus.
• Strong analytical and critical thinking abilities, with a high level of accuracy and attention to detail.
• Ability to handle urgent requests effectively and work under pressure.
• Proven ability to collaborate successfully with cross-functional teams.
• Excellent command of English (C1 level - both spoken and written); knowledge of French or German is a plus.

Working hours:

Regular schedule: Monday to Friday, from 8:00 AM to 5:00 PM.

Irregular hours: Includes on-call duties and one full working Saturday per month (occasionally twice). Additionally, one week per month requires on-call availability during evenings and weekends

Benefits:

• Meal allowance;
• Transportation allowance;
• Health insurance;
• Hybrid work model (3 days in the office, 2 days remote) after the trial period;
• Opportunities for professional growth and development;
• Integration into a motivated and collaborative team

Observações

Lisboa (Portugal)