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Costumer Service (M/F/D) (M/F)


06.03.2023 | Penafiel | Referência: 2067304


Costumer Service (M/F/D) (M/F)


Your new company

Our client is a medical company with international roots.

Your new role

Being part of the Costumer Service Department, you'll be responsible for:

  • Manage large amounts of incoming phone calls

  • Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/ tools

  • Meet personal/ customer service team sales targets and call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies (In Medical companies this is “key”).

What you’ll need to succeed:

  • Proven customer support experience or experience as a Client Service Representative

  • Strong phone contact handling skills and active listening

  • Excel and Word knowledge

  • Ability to multi-task, prioritize, and manage time effectively

  • Good level of English (speech and writing).

What the company can offer

Competitive market rate and attendance premium paid every semester.