Descrição da Função

Key Responsibilities:

• Platform Administration: Perform daily administration of Jira Cloud and Confluence, including user management, permission schemes, project configurations, and space management.
• Operational Support: Provide 2nd-level support for Jira and Confluence issues, troubleshoot problems, and coordinate with vendors or 3rd-level support when needed.
• Configuration Management: Implement and maintain workflows, custom fields, screens, automation rules, and dashboards based on user requirements.
• Plugin & App Management: Manage and evaluate Atlassian *Marketplace* apps, ensuring compatibility and performance within the environment.
• Change & Release Management: Support change management processes, including testing and deploying *updates* or new configurations in a controlled manner.
• Monitoring & Reporting: Monitor system performance and usage, generate reports, and provide insights to improve platform efficiency.
• Documentation & Training: Maintain up-to-date documentation and provide user training or guidance on best practices and platform usage.
• Security & Compliance: Ensure compliance with internal policies and security *standards*, including regular audits of permissions and access controls.
• Collaboration: Work with cross-functional teams to gather requirements and implement solutions that enhance collaboration and productivity.

What We Expect from You:

• Hands-on experience administering Jira Cloud and Confluence in a corporate environment.
• Strong understanding of Atlassian administration, including workflows, permissions, and automation.
• Familiarity with user support processes and ITSM practices.
• Ability to manage multiple tasks and prioritize operational needs effectively.
• Excellent communication skills and a service-oriented mindset.

Preferred Certifications:

• Atlassian Certified Professional (ACP-120)
  – Jira Administration for Cloud
• ACP-100
  – Jira Administration for Data Center and Server
• ACP-620
  – Managing Jira Projects for Cloud
• ACP-420
  – Confluence Space Administration
• ITIL Foundation Certification

Contacto

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