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About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

About the role

At Four Seasons Hotel Firenze we are looking for a passionate Concierge to accommodate guest requests from the ordinary to the extraordinary .

What you will do

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

• Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

• Resolve customer complaints with the outmost professionalism. Promptly inform the Management team.

• Process packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.

• Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.

• Be knowledgeable regarding activities available in the city and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.

• Utilize a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.

• Answer internal and external calls and direct them appropriately in the absence of a Switchboard Operator.

• Assist with responsibilities and duties in the absence or heavy volume in the areas of Front Desk and Guest Services.

• Support with any other tasks within the division and/or any tasks assigned to by the management team.

What you bring

• Education: High school education or equivalent experience.  

• Experience: Must have a minimum of one year experience as Concierge and/or Front Desk experience in luxury hospitality.

• Must possess excellent personal presentation and interpersonal skills, an outgoing personality and a can-do approach to any request.

• Attention to detail, the ability to multi task and good problem solving skills are required.

• Previous knowledge of the city of Florence is preferred.

• Reading, writing and oral proficiency in the Italian and English language. A third language is a plus.

• Travel required: None

  

What YOU can expect:

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done.  We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. 

The benefits offered by Four Seasons Hotel Firenze include:

• Competitive salary

• Quality meals at our Employee restaurant

• Free Uniform or work clothes with dry cleaning available

• Staff Accommodation upon availability

• Employee discounts in our Four Seasons outlets and other suppliers in town

• Access to the Wellbeing hotel program

• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year

• Employee Recognition Programs

• Excellent Training and Career Development opportunities

• Opportunities to build a successful career with global potential

Schedule & Hours:

This position is based at the Four Seasons Hotel Firenze and the contract is full time.

You must possess the legal right to work in Italy at the time of application

Contacto

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