Your New Company
A leading provider of transportation and logistics services, delivering innovative supply chain solutions that connect people, products, and businesses worldwide. The organization operates with a strong belief that logistics is a people-driven industry, fostering an environment built on trust, collaboration, and empowerment.
Your New Function
Client portfolio management in a multinational environment;
Ensure payment deadlines are met;
Receiving customer complaints and forwarding them to the respective subsidiaries;
Obtaining missing accounting information from clients - telephone and email;
Arguing and imposing the position of subsidiaries with diplomacy, and complying with good manners;
Properly record all complaints received either by phone or email,
Follow-up on customer accounts;
Identify solutions to the problems presented;
Establish a network of internal (SSC and Subsidiary) and external contacts (Customers).
What You Need To Be Successful
Fluency on Excel (advanced excel);
Languages: Italian mandatory (Minimum: C1/C2), Portuguese and English nice to have;
Experience in cash-collection or in similar position, at least 3 years (experience within a shared service environment would be a plus);
Good knowledge in finance.
Have attention to detail and accuracy;
Have good verbal and written communication skills;
Have ability to work under pressure while thinking objectively;
Have leadership capacity and assertiveness;
Are rigorous, have strong analytical capabilities and ability to solve problems;
Have adaptability, autonomy, and proactiveness capacity;
Have strong commitment, motivation, and high enthusiasm;
Have customer orientation.
What The Company Can Offer You
Base salary and meal allowance;
Fixed-term contract with a full benefits package;
Annual performance bonus based on objectives;
Hybrid work model.
Next Step
If you are interested in this opportunity or know someone who might be, please send me your updated CV for maria.carvalho1@hays.pt or apply here.
If you are looking for a different type of professional challenge, contact us to discuss other career opportunities, always in complete confidentiality.