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Collections Agent Lisbon – 4days Remote Work / Week (M/F)


06.03.2023 | Lisboa | Referência: 2065525


Collections Agent Lisbon – 4days Remote Work / Week (M/F)


Your new role:

  • Reduce receivable open balances and improve the payment behavior of our customers;

  • Contact our external customers and follow-up all aged receivables via call, email and using the collections tool;

  • Reduce payment cycle and to ensure the customers respect the payment terms agreed;

  • Work with the Collections Team Lead to pro-actively manage customer accounts as required;

  • Respond to general queries from customers regarding payments;

  • Research and verify receipt of payments and investigate residuals;

  • Notify the Collections Team Lead regarding cash flow problems or unresponsive customers;

  • Identify and process refund requests;

  • Identify and process write-off requests;

  • Negotiate and implement payment arrangement plans for delinquent customers;

  • Prepare trackers and assist with starting legal procedures;

  • Receive notification of customer bankruptcy, verify obtained information and alert the Collections Team Lead for further escalation;

  • Properly document the outcome of any contact with the customer in the collections tool to ensure audit trail and customer relations.

What you need to be successful:

University Degree in a relevant area;

Minimum of 3y previous experience in Collections;

English Fluent (other language is a plus);

IT Skills: SAP, in transactions used by collections & Excel.

Next step:

In case you are interested in this opportunity, click on "Apply Now" to send us your updated CV.