Join a SSC and benefit from an amazing opportunity to develop your career!
Your new company:
Our client is a Shared Services Center located in Lisbon.
Your new role:
- Ensure reception of telephone calls and emails;
- Receive, analyse, and process customer/supplier claims;
- Identify responsibilities and request expertise if necessary;
- Alert and monitor claims daily;
- Analyse, control, and validate disputed purchase invoices;
- Initiate and follow litigation procedures, if necessary;
- Identify and report events or malfunctions that need to be communicated to management;
- Establish an activity report that summarizes key elements;
- Develop continuous improvement processes;
- Record operations and update data in the tracking file;
- Carry out administrative follow-up until payment of the invoice by the responsible carrier;
- Participate in monitoring indicators (KPI) and/or statistics.
What you'll need to succeed:
Bachelor's degree in a related field;
French mandatory (C1) and English (B2);
Experience in claims management would be a plus;
SAP & Excel skills are nice to have.
What the company can offer you:
Hybrid working model;
Health Insurance;
Pension fund;
Annual bonus;
And other company benefits.
What you need to do now:
If you're interested in this role, send us your updated CV.