Empresa:

Hexa Consulting

Descrição da Função

About the Role

We're looking for a Business Analyst to support a vital internal tool used for managing user access and profile configurations across multiple systems and services. This role focuses on maintaining data integrity, ensuring compliance, and optimizing user onboarding/offboarding processes within a high-volume, multi-stakeholder environment. You'll be a key player in driving operational excellence, helping teams navigate and adapt to organizational changes while safeguarding security best practices.

What You'll Do

• Create, update, and deactivate user profiles and access configurations within the request management platform.
• Implement profile updates following internal reorganizations and structural changes.
• Ensure business profile alignment with internal policies and compliance frameworks.
• Maintain critical repositories, including shared directories, application catalogs, email inboxes, and functional access points.
• Act as a liaison between IT and business stakeholders, gathering and clarifying requirements for system changes.
• Participate in troubleshooting, quality control, and improvement initiatives across the access management process.

What We're Looking For

• Advanced Excel skills (including VLOOKUP and data reconciliation techniques).
• Experience with ServiceNow (as an advanced user or functional administrator).
• Strong understanding of information security and access control best practices.
• Fluency in French (spoken and written) - essential for stakeholder communication and documentation.
• Excellent communication skills and the ability to coordinate across diverse teams.
• Strong problem-solving skills, attention to detail, and a commitment to high-quality standards.
• Comfortable working autonomously and managing time efficiently in a remote-friendly setup (Teams, shared tools, etc.).

Nice to Have

• Familiarity with Active Directory structures and permissions.
• Understanding of legal implications around shared directories and data governance.
• Experience working in Agile environments.

Observações

Porto (Portugal)