Empresa:

IQAS

Descrição da Função

Inter Q&A Services is a multinational company headquartered in Portugal, Europe. We operate internationally in the areas of auditing, inspection, verification, testing and technical analysis of inputs and products. With employees located in several countries, we offer a network of highly qualified inspectors and quality auditors to work in various industrial areas.

JOB SUMMARY

A Business Analyst, Process Manager role focuses on analyzing and improving business processes by identifying inefficiencies, recommending solutions, and overseeing implementation to enhance efficiency and achieve strategic goals. Key duties include mapping and documenting current processes, gathering data, facilitating workshops with stakeholders, and training employees on new procedures. The role requires strong analytical, communication, and project management skills to bridge the gap between business needs and technical solutions.

JOB RESPONSIBILITIES

• Process Analysis: Investigate existing processes to understand and document how work is performed, identifying bottlenecks, inefficiencies, and compliance risks.
• Data Gathering: Collect data and feedback from systems, stakeholders, and employees to build a fact-based view of current operations.
• Improvement Recommendations: Analyze findings and develop strategies to improve workflows, which can range from minor adjustments to major redesigns.
• Solution Design: Design and evaluate solutions, which may include process automation, new software integration, or other strategic changes.
• Stakeholder Management: Collaborate with decision-makers, system owners, and end-users to gather requirements, align on findings, and ensure successful adoption of changes.
• Implementation and Training: Oversee the implementation of new processes and train employees on how to use them effectively.
• Documentation and Communication: Create process documentation and communicate findings, changes, and results to key stakeholders.

PERFORMANCE MANAGEMENT

• Business Impact: Demonstrated improvements in cost, quality, or speed.
• Collaboration: Effectiveness in cross-departmental teamwork.
• Innovation: Ability to introduce new ideas or tools that enhance productivity.
• Continuous Improvement: Regular review and optimization of implemented processes.

OTHER REQUIREMENTS

• Any other tasks or requirements deemed necessary by direct supervisor or top management.

EDUCATION AND EXPERIENCE

• Analytical Skills: Strong ability to interpret data, identify trends, and solve complex problems.
• Process Mapping: Expertise in creating visual representations of processes, such as flowcharts, to identify key touchpoints and interdependencies.
• Communication: Excellent verbal and written skills to effectively communicate with diverse groups, from frontline staff to executives.
• Project Management: Ability to manage timelines, resources, and risks associated with process improvement projects.
• Technical Aptitude: Familiarity with tools for data analysis (like Excel, SQL, Tableau) and process management (like BPMN, or Power-Automate) is often required.
• Proficient in English and Portuguese; additional languages are beneficial.
• Business Administration / Management educational background
• Experience in IT or information systems

Have we sparked your interest?

We look forward to receiving your application! Please send your CV and cover letter in English to us. Candidates may only apply if they are located near Faro.

If you have not received a response from us within 3 weeks of your application, please consider that your application has not been accepted.

Observações

Faro (Portugal)