The HR Operations & Benefits Specialist ensures accurate, compliant, and efficient HR operations in Portugal, with a particular focus on managing and overseeing pension fund schemes. The role combines operational execution with expert advisory support on People Relations, compliance, benefits administration, and the employee lifecycle, acting as a key link between the business, P&C teams, and local authorities.
Description
- Ensure accurate administration of benefits and pension fund plans, including contributions, reporting, and compliance with Portuguese labour, fiscal, and regulatory requirements.
- Supervise and ensure accurate payroll processing.
- Act as the main escalation point for complex employee queries that span multiple policies or processes.
- Manage pension fund schemes end to end, maintaining relationships with third party providers and brokers, and ensuring alignment with corporate governance and statutory obligations.
- Represent BP before local authorities, including social security, labour inspections, and other regulatory entities.
- Oversee onboarding and offboarding processes in collaboration with Talent Acquisition, ensuring full compliance with local requirements.
- Provide expert support on People Relations topics such as disciplinary actions, grievance management, performance issues, and business change projects.
- Act as the first point of contact for the Workers' Council and manage all related administrative processes.
- Partner with business leaders, P&C teams, and delivery centres to ensure smooth operations and continuous service improvement.
- Identify and implement process enhancements, contributing to efficiency, standardisation, and a better employee experience.
- Support internal and external audits, ensuring documentation accuracy and compliance with corporate standards.
Profile
- Bachelor's or Master's degree in Human Resources, Management, or a related field.
- Minimum of 5 years of experience in HR operations, payroll, or local delivery, ideally within a multinational or shared services environment.
- Proven experience in pension fund management is mandatory.
- At least 2 years of experience handling People Relations matters (disciplinary, grievance, and performance management).
- Strong knowledge of Portuguese labour law, payroll processes, and benefits administration.
- Experience with Workday or similar HRIS systems is highly valued.
- Strong analytical and problem-solving skills with a continuous improvement mindset.
- Excellent interpersonal and communication skills, with a strong focus on customer service and stakeholder management.
- High integrity, attention to detail, and the ability to manage sensitive matters with discretion.
- Portuguese native speaker, Fluency in English is mandatory; Spanish proficiency is a plus.
Job Offer
- Competitive salary and comprehensive benefits package.
- Professional development opportunities within BP's global People & Culture network.
- Exposure to a multinational, high-performing, and collaborative environment where continuous improvement and innovation are encouraged.