Empresa:

Astrea Recruitment

Descrição da Função

? Basic Technical Support Specialist (French & English)

Location: Lisbon, Portugal

Languages: French (B2-C1) & English (B2-C1)

Shifts: Yes (rotating, 07:00-20:00, Mon-Sun)

On-site (Hybrid not available)

Start Your Tech Career in Sunny Lisbon!

Astrea Recruitment has been connecting talent with opportunity for over 18 years, helping thousands launch their next professional chapter. We're proud to partner with a leading global customer experience provider that supports top-tier brands through world-class service, innovation, and technology.

Right now, we're looking for a Basic Technical Support Specialist who speaks French and English to join a vibrant, multicultural team based in Lisbon. If you love tech, enjoy helping people, and want to grow your career in an international environment - this role is for you.

What You'll Do:

• ? Help customers with setup, troubleshooting, and product-related questions.
• Respond to inquiries via phone and email - quickly, clearly, and professionally.
• Handle returns, exchanges, and order support while keeping customers informed and satisfied.
• Recommend solutions and products tailored to each customer's needs.
• Stay up to date on tech trends, tools, and updates to best support users.
• Share insights and feedback to help improve products and services.

? What You Bring:

• Very good French & English communication skills (B2-C1).
• Logical thinking and strong problem-solving abilities.
• Experience with customer service, especially around orders and returns.
• Tech-savvy mindset with curiosity for gadgets and innovation.
• Detail-oriented with a passion for delivering great user experiences.
• Calm and organized under pressure, even during busy hours.

What You'll Get:

• Full-time contract (40h/week), permanent after 30-day trial.
• Attractive salary + language bonus + performance incentives.
• Signing bonus for external hires + loyalty bonus every 3 months.
• ? Daily meal allowance, holiday & Christmas bonuses (monthly or lump sum).
• ? 22 paid business days off + compensation for working on Portuguese public holidays.
• ? Relocation support: housing help, travel reimbursement & full legal/documentation assistance.
• Paid training from Day 1 + continued development opportunities.
• Private health & dental insurance (after 6 months).

Why Apply?

Whether you're already in Lisbon or dreaming of relocating, this role is a fantastic entry point into the tech and customer support industry. You'll be part of a supportive team, work with great products, and enjoy life in one of Europe's most vibrant cities.

Ready to make your move?

Send your CV in English with reference number SM_ and let's get started!

We value your privacy - your data will be handled in full compliance with the Commission for the Protection of Personal Data (Astrea Recruitment, Reg. No. 1809).

Observações

Lisboa (Portugal)