Descrição da Função

• Together with the Front Office Manager, you will manage the entire front office area

• Control the daily tasks at the reception desk

• Co-responsible for the daily optimal room occupancy, hotel occupancy and for all arrivals and

departures

• Co-responsible for the daily/monthly accounts and the main cash desk

• Daily coordination between housekeeping, concierge and guest relations

• Complaint management

• Organisation and coordination of all processes in the front office department

• Jointly responsible for staff planning

• Co-responsible for the induction, management and development of front office staff

• Co-responsible for ensuring and maintaining service quality in accordance with LQA standards

Contacto

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