The main purpose of this mission will be carry out with high technical and scientific competence the installation, training and support of the Systems related to Phase-in/Phase-out systems, ensuring high customer satisfaction and comply with Roche quality system through the right documentation processes.

Description

The main responsibilities will be:

Conduct end-user/operator training for existing customers as part of the ongoing project scope;

Educate customers on instrument operation, result interpretation, and new software/assay updates;

Maintain and develop customer-facing documentation. Ensure the CRM system is updated with all service-related activities;

Report safety-related information according to the company and local regulations;

Perform her/his duties as described in this job description or in quality system procedures, or assigned to her/him by her/his superior, to the best of her/his ability and for the maximum benefit of the company;

Be updated about and contribute to improvements of the company's Quality System;

Develop, communicate, and administer any supplementary functional policies and procedures necessary, within the overall framework of company policy and procedures;

Successful implementation and Optimisation: Timely and effective instrument installation, assay configuration, and workflow optimisation, resulting in the customer's successful independent operation of the client's systems;

Customer Satisfaction and Loyalty: achieving high customer service ratings and ensuring positive, long-term customer relationships.

Profile

A successful Applications Specialist should have:

Bachelor's Degree in a Life Science (e.g., Medical Technology, Biology, Chemistry, Biochemistry, Biomedical Science, or Medicine);

At least 5 years of relevant professional experience in a clinical laboratory or hospital diagnostics environment, or relevant experience in technical/application support and customer experience in the diagnostic area;

Self-organised;

Strong communication skills;

Process-oriented;

Strong organisational and planning skills;

Ability to work collaboratively with different stakeholders;

Strong customer orientation;

Strong communication skills;

Systemic thinking;

Teamwork oriented;

Leadership skills;

Problem solving capabilities;

Excellent interpersonal skills;

Dynamic, creative, proactive and flexible;

Planning, prioritisation skills;

Resilience and Agility.

Job Offer

We are offering a competitive package and corresponding training.