Empresa:

HN Services Portugal

Descrição da Função

We're looking for a Application Support - Lisboa

Who We're Looking For:

Professional Experience & Technical Skills:

• We are looking for an Application Production Support professional to join a dynamic, multicultural team focused on service continuity, production stability, and digital transformation. This role is critical in ensuring high-quality service across production environments for both in-house and third-party applications.

Main tasks include:

• Act as the First Point of Contact for all IT Production-related incidents and requests
• Manage incidents, service requests, problems, and changes using ITSM tools, ensuring SLA compliance
• Monitor applications and infrastructure layers to guarantee availability and performance
• Prepare environments for releases, support testing, and ensure successful production deployments
• Collaborate closely with Development, Business, and Infrastructure teams
• Ensure clear communication with stakeholders and provide on-call support when required

Technical Skills

• ITIL certification (nice to have)
• SQL (Microsoft, Oracle, PostgreSQL, Sybase)
• Operating Systems: Windows / Windows Server, Linux (RHEL), UNIX (AIX)
• File Transfer: MQ, CFT, FTP/SFTP, FTaaS, PeSIT
• Automation & Monitoring: Control-M, Autosys, Jenkins, Ansible, Dynatrace, DevOps / SecDevOps

Additional Skills (Valued)

• Networking (LAN, VPN, LDAP, Active Directory)
• Security & Encryption (TLS/SSL, SSH, PKI, PGP/GPG, SAST/DAST)
• Infrastructure (VMs, Cloud, Load Balancers, Firewalls, DMZ)
• Cloud platforms (IaaS, PaaS, SaaS)
• Service Management tools (ServiceNow, JIRA, ITSM, Agile)

Language Requirement

• English - B2

Work Setup

• Hybrid

Observações

Lisboa (Portugal)