Empresa:

HCLTech

Descrição da Função

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000 people across 60 countries. We supercharge progress through industry-leading capabilities centered around Digital, Engineering, Cloud, and AI. Our diverse, creative, and passionate people are the driving force behind our work, consistently raising the bar for excellence. We strive to help our employees find their spark and become the best version of themselves.

Application Support French Speaker

Your Role & Responsibilities

This Role is to provide support for all Client Content Management products and services, including customer installed, hosted by Client, or SaaS delivery.Support is provided for both newly launched products as well as mature products.

• First point of contact, via phone/portal, for customer with questions or issues with Client's tools.
• Work high priority technical incidents and critical outages.
• Perform remote install/upgrades
• Troubleshoot Issues before advancing it to engineering
• Answer questions regarding product functionality and usage
• Produce content creation for KB articles
• Provide timely response/resolution to meet customer SLA's.

Qualifications & Experience

Minimum Requirements

Server Operating Systems experience included but not limited to (installation, basic configuration and administration prefer Windows Server Certification):

• Microsoft Windows Server (2012, 2016, 2019)
• Microsoft Windows 8.1 and 10
• Linux (Red Hat 6, 7)
• Virtual Server Environments (VMWare and Microsoft Hyper-V)

Web Server (installation, configuration, basic administration)

• IIS 7.5 and higher
• Apache 2.2.x and higher

Network related protocols (basic configuration and administration)

• TCP/IP, DNS, DHCP, Kerberos, SMTP, POP3, IMAP HTTP S, FTP, SMB, SSL/TLS
• LDAP - Microsoft Active Directory Domain Services (basic administration)

• Required Language Thresholds:
• French (C2: Native-Level Fluency)
• English (B2: Independent User Level)

Nice to have:

• Experience in and knowledge of the Enterprise Content Management (ECM) applications with essential understanding of document management and image-based workflows.

• Internet standard: XML, webservices Rest, SOAP

• SMB and TWAIN Scanning (installation and basic configuration)

• ClientConnectKey ClientScanning Application
• Autonomy Software
• IDOL 10.x
• LiquidOffice/eForms
• Solr 8.x, Frevvo, Abbyy, Autostore, PrizmDoc Viewer, DocuSign

Why Us

• Permanent contract
• Competitive salary
• Private health and life insurance from day one in the company
• Working hours: Monday to Friday, day shifts
• Hybrid model
• Meal allowance on card/voucher

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

Candidate Privacy Notice:

Observações

Lisboa (Portugal)