Empresa:

Adentis Portugal

Descrição da Função

With just over 7 years of experience in the Portuguese market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service:

• Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies);
• R&D (Bootcamps, POC, Tech Lab);
• Nearshore.

In ADENTIS, we focus on PEOPLE. This is our emotional salary:

• Great Work-Life balance;
• Very flexible organizational routine;
• Health benefits (for you and your family);
• Team Building activities;
• Over 300 protocols to offer you great discounts in different areas;
• Continuous professional development sponsored by our Training and Certification Department;
• Regular feedback on your performance through a personalized plan;
• Comprehensive career plan and progression involving assertive performance reviews.

Responsibilities:

• Application support for IT services (Time management application) & other Digital People Solutions platforms.

•Incident Management - Provider Controlling.

•Incident resolution within supported applications (incidents, queries & service requests).

•End-to-end customer experience providing a single point-of-contact.

•Document all relevant application support information e.g. Creation of use cases, identifying improvements/old documentation.

•Knowledge sharing inside the team regarding the applications and supported activities.

You must have:

•Fluent in English and German (required).

•Experience in Help Desk / Application Support including handling with Incident Management Tools.

•Experience in technical analysis regarding IT applications.

•Experience in provider-based services is a plus (SaaS).

•Relevant ServiceNow experience is a plus.

•Good interpersonal skills and ability to build a positive relationship with partners to achieve a common goal.

•IT Infrastructure library (ITIL) certification is a plus.

•Proficiency in Microsoft Office (required).

• Fluent in English and German (speaking, reading, and writing).

• European Union Citizenship or Portuguese Working Visa / Portuguese Residency.

• Availability to go to the office, once a week.

If you want to be part of a real People First organization, join us! Send your CV to

Observações

Lisboa (Portugal)