Manage horizontal Aftermarket product view and the Profit Center service by executing the Aftermarket & Service strategy for long-term customer retention. Drive Aftermarket & Service as a role model for 'indirect' ALGs within the region.
Description
Reporting directly to the Managing Director, you will take ownership of the Aftermarket & Service function. This is a hands-on leadership role where you will actively run the Service Profit Center, optimize daily operations, and build a high-performing technical team to maximize revenue and equipment uptime.
- Strategic & Financial Leadership: Execute the regional Aftermarket & Service strategy, manage the profit center's financial planning/forecasting, and ensure strict compliance with internal and external policies.
- Operational & KPI Excellence: Drive service maturity, optimize the warranty process to reduce costs, and monitor key performance indicators to minimize equipment downtime.
- Commercial & Regional Growth: Collaborate with regional leaders and local teams to leverage synergies, support sales goals, provide product feedback, and develop dealers to grow spare parts and consumables revenue.
- People & Customer Management: Provide strong leadership to the service teams by continuously upgrading their technical skills, while actively boosting both customer and employee satisfaction.
Profile
- Leadership & People Development: Proven experience leading and developing teams, with a strong focus on personal growth and talent retention.
- Strategic & Cultural Acumen: Strong strategic thinking and execution skills, with the ability to differentiate and adapt to the diverse needs of different cultures and countries.
- Customer Centricity: Deep expertise in Service Excellence and a proven track record of managing operations via data-driven KPIs.
- Performance Driven: Highly focused on results, financial profitability, and commercial performance.
- Communication & Analytics: Strong communication and interpersonal skills. Fluent in English, with sound economical knowledge and sharp analytical capabilities.
Job Offer
The opportunity to make a visible impact within a global market leader.
- A dynamic, international work environment with strong cross-functional and regional collaboration.