Empresa:

Workster

Descrição da Função

Workster is partnering with a worldwide outsourcing leader to support their major social media client with Advertising campaigns, providing guidance and assistance to their clients in a B2B context, for the Brazilian market.

Your responsibilities include managing and resolving product troubleshooting and provide customer support related to the company advertising products.

• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
• Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels.
• Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries.
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points.
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer.
• Partner with inhouse technical specialists to educate advertisers on product features and common issue types.

Your Qualifications

• Brazilian Portuguese speaker and fluent English (B2 level)
• Experience on paid campaign management;
• Have a degree in Marketing or related field (a plus)
• Have experience in Digital Marketing;
• Have experience in a Contact Centre, Service program for any Advertising Tech company;
• Are fluent with any social media products usage and basic understanding of digital advertising
• Have a strong customer service-oriented skill.
• Can work as a team member, as well as independently.

The Offer

• Competitive base salary and benefits
• Modern office setting in the centre of Lisbon
• Daytime shifts between 07h-19h, 8h per day
• Stable employment contract & benefits

Apply today via LinkedIn - our Team contacts all suitable applicants within 48h!

Observações

Lisboa (Portugal)