Empresa:

Mercer

Descrição da Função

Job Overview:

We are seeking an Administrative Assistant to join our Team in Lisbon that supports Oliver Wyman Senior Professionals.

In this role, you will provide remote executive level administrative support to 5/6 Senior Professionals. Your key responsibilities will be: complex meeting schedule management, communication with external and internal clients, travel coordination, maintaining marketing CRM database and expense processing.

This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

• Calendaring - Maintain diaries for Principals, scheduling internal and external meetings, communicating with clients and infrastructure staff as appropriate
• Proactively spot opportunities to add marginal internal meetings; interviews, staff meetings, etc
• Travel Arrangement - Coordinate travel and accommodation, book cars, rail tickets, etc
• Timesheet and Expense Reporting - Prepare monthly timesheets for each assigned Principal and prepare all expense reports
• CRM and Client Support - Maintain/update client contact database to ensure accuracy of information for firm use
• Assist the Marketing Department with the co-ordination of customized mailings
• Prepare letters, proposals and other documents using Oliver Wyman formatting styles
• Team Support 10 % - Provide coverage for AAs when out of the office to ensure seamless support to Principals
• Provide short-term coverage for Partners or Principals who may be in the midst of an EA assignment transition or who are new to the Firm
• Provide training and support to new AAs
• Participate in team meetings and projects with an eye to improving processes and the overall performance of the EA team

What makes you stand out?

• At least 1 year experience working in an administrative or customer service position. Experience in financial services, management consultancy and/or a professional services environment a plus
• Fluent in English plus Italian
• Problem solver - able to work with other teams and staff members effectively to reach a viable solution and goal
• Strong service focus - dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverables to the highest standards
• Excellent communicator and negotiator - able to deal effectively with people at all levels across a multicultural environment
• Maturity, poise and judgment
• Ability to maintain and respect confidentiality
• Ability to think strategically and contribute to development of departmental model
• One who takes constructive feedback in stride and incorporates feedback quickly
• Ability to manage a heavy work volume and meet deadlines in an extremely fast paced environment
• Ability to undertake projects and produce quality and timely results
• Self-starter, strong initiative, confidence and ability to work with little guidance
• Collaborative team player
• Positive attitude, sense of fun: is collegial and friendly
• Ability to juggle several tasks at once, to prioritize and manage own time
• Methodical, organized and excellent attention to detail
• Flexible attitude; embraces change, hard-working, cost conscious and results driven
• Finally, we are looking for someone who will be committed to the company and add to the life and culture of Oliver Wyman

• Technical Skills
• Excellent Word, PowerPoint and Excel skills
• Expert knowledge of Outlook
• Knowledge of CRM systems (Microsoft Dynamics), a plus but not necessary
• Touch typing speed of 50-60 wpm and/or a formal typing certification

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Observações

Lisboa (Portugal)