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Accounts Payable Service Desk (M/F)


15.08.2022 | Lisboa | Referência: 2049906


Accounts Payable Service Desk (M/F)


Your new company

Our client is one of the leading global developers, producers and sellers in the categories in which they operate, with number one or number two brands/market positions around the world, with impactful innovations coupled with sustainable initiatives solutions and purposeful innovations, and a € multi-billion turnover.

Your new role

  • Develops and executes the service desk function for GBS SAS globally, and works with the service line operations teams to execute this function

  • Use the knowledge of all processes within the service line in order to implement solutions to meet and exceed the needs of our stakeholders

  • React on “unstructured” tickets (no defined resolving team) from Customers submitted to sourcing administration Service Desk within agreed time

  • Resolve as many “within scope” tickets as possible, based on own and shared knowledge as agreed with Service Excellence Manager and Service Desk Manager

  • Ambassador for the internal service management system and other service management tools

  • Manage stakeholder requests in an effective way that ensures that our stakeholder’s needs are met in a timely and effective way

  • Understand what solutions can be harmonized and what solutions need to be customized due to legal requirements, but working to implement a harmonized way of working to the greatest extent possible

  • Contribute to the development and implementation of new service management technologies

  • Contribute to the development of new and/or improved services, automation possibilities and processes

  • Contribute in collecting and transferring knowledge and working to turn that knowledge into continuous improvement

  • Work in close cooperation between the different organizational units

  • Responsible to establish and maintain an effective communication with customers and key stakeholders, within matrix and own organization

What you'll need to succeed

  • Bachelor’s degree in Finance/related or equivalent

  • Minimum 3 years’ experience in an accounts payable and/or service desk role strongly preferred

  • Strong knowledge of all areas within area of service desk responsibility

  • Preferred system experience –SAP (R/3 and S/4), Invoice Track, Ariba, and Office 365

  • Ideally analyst experience (preferably in a multi-cultural environment)

  • Flexible - readily adapts to change and new systems and/or methods

  • Understanding in business components and how they fit together

  • Deliver with quality and speed, Drive change and engagement, Foster learning ability in self

  • Global Perspective

  • Self-driven, Communicates Effectively, Team player with the proven ability in strong collaboration

  • Fluent English, verbal and written is required.

  • German/Swedish/French is an advantage

What the company can offer

Be part of an international company that is committed to the well-being of its employees, where you can learn and develop in a career that you drive, coupled with competitive rewards and the ability to participate in building a new, strategic component for the company. With an office located in Lisbon, you will work within a sustainable building boasting panoramic views, close to amenities, public transport and the airport.

Next Steps

Has this opportunity triggered your curiosity? Click on "Apply Now" and find out if this opportunity is for you. If you have any questions, please contact us.