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Team Leader Procurement Helpdesk (M/F)

HAYS

28.05.2022 | Porto | Referência: 2043990


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Hays
Team Leader Procurement Helpdesk (M/F)

Porto



Your new company



Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar’s 25,000 people based in more than 100 countries help the world’s leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world. Kantar is building a world class delivery centre in Porto with finance, human resources and procurement professionals at its heart. Key investments in our technology and digital infrastructure have opened up opportunities for Kantar to deliver critical business services from a broader range of locations. Join us as we shape the future together.



Your new role



The Team Leader, Procurement Helpdesk role is part of a dynamic and integrated Finance function delivering operational Finance specialist services. The role will report directly to the Source to Pay (S2P) Lead and will work with internal and external stakeholders to ensure processes are performed in accordance with performance and quality standards.


    • Focusing on implementing a service to meet the business needs.



    • Ensure all queries are logged, re-routed (where necessary) and resolved in a timely manner.

    • Align to Source to Pay (S2P) Tower Lead in the provision of support to ensure process compliance with Country and / or Business Line legal and regulatory requirements.

    • Responsible for ensuring adherence to procurement processes, policies & controls, aligned to the compliance framework, for all countries & business lines in scope.

    • Responsible for ensuring compliance with agreed Standard Operating Procedures (SOPs).

    • Optimise helpdesk operations through utilisation of chat functionality, Frequently Asked Questions (FAQs) and other helpdesk documentation for users.

    • Accountable for the overall team performance and the quality of the services delivered to the organisation.

    • Track procurement status from initiation through receipt, relaying status to customers and assisting with issue resolution as appropriate.

    • Provide general administrative support within as needed, to support unscheduled or surge requirements.

    • Escalation of urgent issues or disputes to Source to Pay (S2P) Tower Lead where required.

    • Provide timely and consistent support to managers ensuring ownership and responsibilities remain in the appropriate places.

    • Maintaining knowledge management and documentation to ensure managers and staff always have access to current and compliant documents and guidance.

    • Maintain professional knowledge through ongoing reading, research, as well as close collaboration and networking with the S2P Team. Where support is focussed on one or more markets / divisions proactively build knowledge and experience in relevant areas.

    • Ensuring that people development requirements are planned and implemented to support the overall team, and Finance goals.

    • Supporting managers in the effective application of S2P processes and policies.








What you'll need to succeed:





    • Degree level education in Supply Chain Management/Business Administration or equivalent.

    • Previous experience in a purchasing, order management, or customer service role.

    • Previous experience in a high-volume transactional environment and/or customer-facing role.

    • Experience of using Coupa and task management applications such as Service Now is preferred.

    • Knowledge of Enterprise Resource Planning (ERP) systems, processes, and workflow technology

    • Strong project management skills

    • Ability to communicate clearly with internal and external stakeholders

    • Be trustworthy and self-motivated

    • Ability to develop, motivate and lead diverse teams and managing workload efficiently across resources

    • Strong organisation and time management

    • Full proficiency with Microsoft applications including Word, PowerPoint, Excel and Outlook

    • Fluent English speaker, accurately able to read and write English and to communicate effectively with senior stakeholders and management






What the company can offer you



At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and well being is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. We believe in the importance of coming together as teams in an office environment, it helps us create communities and builds a sense of belonging. Kantar offers flexible ways of working (hybrid working) based on the inherent value of being available to collaborate, work creatively and to learn from others when working together in one location.



Next step



Please share with us you English resume if you match these skills and have the willingness to join this ambitious project at Kantar.


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