If you´re passionate about managing teams, leading people within a growing a project and company, and excited to providing exceptional customer service by motivating your team, then join this well-established and high performing project looking to achieve success on their long-term strategy. Your new company Join a Multinational company that serves customers across the world through 58000+ employees based in 30 countries in Europe, the Middle East, Africa, the Americas, and Asia in 60+ languages.



Your new role

• Provide team leadership and coaching


• Implement, analyze and develop action plans


• Motivation of the team in order to achieve the goals set


• Focus the team daily on the tasks at hand according to the customer requirements and objectives


• Communicate team status, task accomplishment, and direction


• Ensure that the operational KPIs and SLAs methodologies of the company are achieved by monitoring, evaluating and ensuring the control of the team.


• Analyze KPIs and SLAs and proactively report on actions to the Operations Manager.

 What you´ll need to succeed



 Mandatory:

• Native or near native in Dutch (verbal, reading, writing)


• Minimum 1 year work experience as a people manager / team leader


• Ability to motivate and coach team members


• Strong organization and time management skills


• Analytical skills with a keen eye for detail


• Troubleshooting mindset with good IT knowledge and PC troubleshooting skills


• Proficiency in the use of Microsoft Office specifically Excel


• Passion to service end-customers (B2C)


• Excellent communication skills & high focus on customer satisfaction


• High level of English (verbal, reading, writing) if it’s not your native language

  Desirable:

• Strong interest and passion for the travel and accommodation industry


• 2+ years’ work experience as a people manager / team leader


• Knowledge and experience in customer service for IT products / services / travel and tourism sector


• Understanding of PC and connectivity troubleshooting for Windows


• Experience with Salesforce, specifically reporting


• Excellent understanding of coaching and leadership through SMART/GROW etc.


• Self-aware and passionate about both theoretical and practical management and coaching techniques

What you´ll get



Competitive salary with monthly performance bonus, stable multinational company with long term local growth, modern work environment at an attractive location with excellent public transport connections, development/wellbeing related classes (these vary throughout the year, ask for further details), partnerships/discounts, excellent reputation as responsible employer with presence in Portugal for more than 50 years, an international environment employing people from different nationalities and cultures



License 354





What you need to do now

 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.