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Team Coordinator - German Fluent (M/F)

HAYS

11.05.2021 | Palmela | Referência: 2020125


  PARTILHAR






 
Hays
Team Coordinator - German Fluent (M/F)

Palmela



Your new company


Join an automotive company as Team Coordinator in Palmela!





Your new role


Your new main responsibilities: 

- Accountable for the daily, weekly, and monthly activities of all team members;

- Set priorities for the team to ensure task completion and performance goals such as quality, adherence, service level and average handling times are met;

- Ensures compliance to policies, procedures, and state and federal regulations;

- Monitor performance and provide coaching and feedback to team members;

- Assists the team with escalated calls as needed;

- Monitors team chat to answer questions and discuss project priorities with the team;

- Assist Workforce Management in developing and managing schedules;

- May be managing local and remote team members;

- Monitor and evaluate teams calls on a daily/weekly basis.





What you'll need to succeed


We are looking for a professional with high level of written and verbal communication skills in Deutsch

and English. Minimum five years of experience as a Call Center manager/supervisor/team leader, with a good computer and internet skills, excellent communication skills, interpersonal skills and team spirit.





What you'll get in return


Opportunity to grow up as Team Coordinator and development your team management skills in a multinational environment. 





What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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HR BUSINESS PARTNER | IT

Michael Page Portugal

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Kelly Services Portugal