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Shared Service Centre Director (M/F)

Michael Page Portugal

09.11.2021 | Porto | Referência: 2033440


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Shared Service Centre Director  (m/f)

Referencia: JN -102021-4501917
Adicionado em 09.11.2021
Sobre os nossos clientes
Our client is a multinational company working in the Industrial sector.

Descriçăo da oferta

Our client is looking for a SSC Director for their on-growing structure.

Description

  • Prepare the budget and monthly forecasts, according to the Global Director's guidelines;
  • Accountable for the accurate and timely delivery of services;
  • Monitor the performance of the local teams, identifying deviations and proposing corrective measures;
  • Ensure compliance, risk management, internal controls and Group best practices;
  • Drive change and continuous improvement in the Shared Services teams, ensuring standardization of processes across internal clients;
  • Development of an effective performance and service excellence culture;
  • Provide support to clients, to enable them to comply with relevant policies;
  • Work closely with managers to ensure goals are met;
  • Take part in management meetings, analyzing and sharing information related to the local Shared Services operating account and service levels;
  • Deliver and fulfill SLAs and KPIs;
  • Ensure internal clients' follow-up, assessing the level of service provided and identifying areas for improvement.

Profile

  • Degree in Economics or Management;
  • Minimum 5 years of work experience in a management role, ideally in a Shared Services environment;
  • Advanced MS Office skills;
  • Fluent in English;
  • Excellent leadership and team management skills;
  • Analytical and Decision-making capability;
  • Results and customer driven;
  • Openness to Change and Learning;
  • Proven ability to Communicate at all levels;
  • Strong problem-solving skills.

Job Offer

A great opportunity for professional development and growth!



O que procuramos
Shared Service Centre Director; Head of SSC; Shared Service Center; C-level; English
Contacto da Michael Page
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