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Service Management Specialist (M/F)


29.04.2021 | Grande Lisboa | Referência: 2019685


Service Management Specialist (M/F)

Grande Lisboa

Your new Company

Our client is a Shared Services Center located in Lisbon. Right now, they are recruiting a Service Management Specialist to be a part of the GBS team!

Your new role

 The Service Management Specialist main goal is to support the Financial Services of the company, operational teams (AR, AP, MD, Closing) in delivering quality and granting the correct service provision formalization (via SLA). Service Management related activities:

 • Internal Control System (ICS):

- Support in the definition of controls and follow up on execution

- Perform monthly reports on control results

- Support on risk identification and assessment

- Support on the definition and follow up on remediation action plans

• Support on the follow-up of the remediation actions proposed by the internal auditors

• Support on the definition and update of the service level agreements

• Participation on projects related to the area

 Treasury related activities:

• Online banking platform management (creation of users, banks or bank accounts, group entities, intercompany accounts) and reporting.

What you need to succeed

University degree (Audit, Finance, Economics or similar)

Professional experience in similar activities 2+ years

Valuable: Experience in Internal Control in Financial Institutions (e.g. Banks) or publicly traded companies (compliant with SOX) Valuable: COSO framework knowledge

Valuable: Project Management experience

 Valuable: Experience in SSC environments

Excellent English

Good knowledge of Microsoft Office

Strong analytical skills

Strong communication skills

Team player Quality- and service-oriented Highly motivated and flexible

What the Company can offer you

 - Competitive compensation package;

- Excellent Work Environment (They are recognized as one of the Best Workplaces in Portugal);

- Flexible Work Schedule;

- Comprehensive learning plan;

- Career & Personal Development.

Next step

If you are interested in this opportunity, click on the following link to send us your updated CV, or send it directly to: