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Service Management Application Specialist (M/F)

HAYS

25.01.2021 | Porto | Referência: 2015619


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Hays
Service Management Application Specialist (M/F)

Porto



Your new company:

GKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions. With a comprehensive global footprint, we design, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the world’s car manufacturers.





Your new role:


  • Develop and maintain our Service Management application;

  • Extend our application by integrating additional functionality via APIs;

  • Taking technical decisions in line with the application functionalities;

  • Sharing tips and process “how to” with your colleagues;

  • Develop support documentation and knowledge articles for user experience improvement;

  • Providing training to end users and specialists;

  • Operating and optimizing our internal Service Management application from a Business perspective




    • Develop and maintain our Service Management application;

    • Extend our application by integrating additional functionality via APIs;

    • Taking technical decisions in line with the application functionalities;

    • Sharing tips and process “how to” with your colleagues;

    • Develop support documentation and knowledge articles for user experience improvement;

    • Providing training to end users and specialists;

    • Operating and optimizing our internal Service Management application from a Business perspective




  • Develop and maintain our Service Management application;

  • Extend our application by integrating additional functionality via APIs;

  • Taking technical decisions in line with the application functionalities;

  • Sharing tips and process “how to” with your colleagues;

  • Develop support documentation and knowledge articles for user experience improvement;

  • Providing training to end users and specialists;

  • Operating and optimizing our internal Service Management application from a Business perspective





  • Develop and maintain our Service Management application;

  • Extend our application by integrating additional functionality via APIs;

  • Taking technical decisions in line with the application functionalities;

  • Sharing tips and process “how to” with your colleagues;

  • Develop support documentation and knowledge articles for user experience improvement;

  • Providing training to end users and specialists;

  • Operating and optimizing our internal Service Management application from a Business perspective




What you'll need to succeed:


  • University Degree in Economics, Accounting, Finance, Information Systems Management or similar;

  • Knowledge of Financial activities;

  • Experience in process design/definition;

  • Ability to understand business requirements and translate them into technical functionality;

  • Advanced level in MS is required;

  • Experience with coding and projects in the web environment;

  • Experience with (HTML/CSS, JavaScript);

  • Experience with RPA is desirable;

  • Strong written and oral communication skills (English is mandatory)



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