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Service Design & Transition Analyst (M/F)


17.05.2022 | Lisboa | Referência: 2044216


Service Design & Transition Analyst (M/F)


The company you're going to work for

Integrate a leading specialist insurer multinational company, headquartered in UK and specialized in the luxury sector. You will have the opportunity to join the IT team, in an international and very dynamic environment, with strong possibilities for professional growth. 

Your new role

As a Service Design & Transition Analyst, you will be responsible for plan, coordinate and deliver Service Design and Transition activities across software change delivery projects. Your main tasks will be engage with project teams, identifying what is required to transition services into the Production environment. You will facilitate workshops as needed to define clear roles and responsibilities across teams and coordinate the impact assessment of a new or changed service and the communication of associated risks to stakeholders. You will also be responsible for the development and management service transition plans within change projects, as well as provide clear and regular communications to stakeholders on the status and health of Service Design and Transition activities, among other responsabilities.

What you need to succeed

You will need to have experience of working within IT delivery projects to define service levels and target operating models and experience working in cross-functional and distributed teams. You also need to have a good understanding of both IT change delivery and operations environments. It is also required experience of designing Target Operating Models, Support Models and/or Change Delivery Processes. You have to be familiar with managing services and deliverables from 3rd party supplier and you have to have a good understanding of ITIL Service Management concepts and principles, as well as basic understanding of IT service cost models and their drivers. You need to have experience working as a Business Analyst / Systems Analyst on software change delivery projects. 

What the company can offer you 

This company will give you the opportunity to work in an international environment with strong possibilities for professional growth. You will have the opportunity to be part of a young and dynamic team of around 200 IT professionals.

Next Step

If you are interested in this opportunity, click on “Apply Now” to forward us your updated CV. In case this is not the opportunity you are looking for, contact us to talk about other career opportunities, always in a confidential mode.

I am a Recruitment Consultant at Hays Technology, specialized in recruiting for Project Management in Lisbon. I help professionals in this area develop their careers and ensure organisations are supported by the best talent.

At Hays Technology, we are shaping the future of recruitment. Platform migration, rollouts, systems integration, regulatory changes, data automation and optimisation are all happening simultaneously and fundamental to the way we work. We are surrounded by local and global projects and with markets in considerable change and in that sense we are in contact with the best professionals in this sector. If you are recruiting for your team or looking to take the next step in your Project Management career, talk to us today. We are Hays Technology.