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Senior Manager Customer Experience (M/F)

HAYS

20.06.2021 | Porto | Referência: 2020721


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Hays
Senior Manager Customer Experience (M/F)

Porto

Multinational company is seeking to hire a Senior Manager for Customer Experience.



You will be responsible for design and implement customer service processes, drive escalations, implement improvements on customer experience, provide recommendations to partner teams and work with internal stakeholders to assess opportunities to improve operational efficiencies and collaborate on execution.



We are searching for professionals with a degree in Management or related area and more than 5 years experience in managing customer relationship and services. Experience with multichannel contact center customer interactions is essential and also the good knowledge of Microsoft Office Applications and fluency on English.



You must have strong communication skills, be a problem solver and focused on achieving results and oriented for continuous improvement. Please send us your English cv if you match the required profile and have the willingness to join this project.

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