Anterior     |     Seguinte  

Senior IT Support (M/F)


22.01.2022 | Lisboa | Referência: 2025974


Senior IT Support (M/F)


Your new company

Join a big Multinational of Contact Center as IT Support!

Your new role

  • Researching and advising other members of the IT team on new endpoint solutions and strategies.

  • Managing and deploying various IT services being delivered to staff, including but not limited to the following:

    • Managing and deploying devices in the MDM system

    • Managing and configuring delivery of Office software and tools

    • Managing and deploying endpoint security

    • Deploying and managing endpoint management software

    • Managing software library

    • Managing end-user profiles, Windows, and application updates, and device performance to ensure optimal endpoint availability.

    • Participating in rollout of IT endpoints and equipment.

  • Evaluate, prioritize and answer incoming requests for assistance from colleagues experiencing problems with hardware, software, networking, and/or other computer-related technologies.

  • IT knowledge, integrity and commitment to an excellent service experience.

  • Log and track all requests, incidents, and tasks utilizing Service Desk.

  • Train users on various software and system hardware.

  • Configure computers, install software, and setup peripheral equipment.

  • Protect confidentiality with regard to all aspects of employee and corporate information.

What you'll need to succeed

  • Knowledge of IT: storage, hardware, software, networking, etc;

  • Proficiency in MAC device management in Jamf Pro (Nice to have)

  • Strong track record of driving issues to resolution.

  • Strong interpersonal and customer service skills.

  • Strong English written and verbal communication skills (another EU language will be considered a plus).

  • Bachelor's degree or equivalent - two years related experience and/or training.

  • Projects management capabilities

  • Certificates and Licenses: Microsoft or Apple certifications (Nice to have)

  • Ticketing tools

Technology currently utilized:

  • MAC OS, Windows OS Workstations & Servers

  • Microsoft Administrative Tools (AD, DHCP, DNS, etc)

  • JAMF Casper Management Suites (Nice to have)

  • Kaspersky Antivirus (Nice to have)

  • Avaya desk phones, iOS, Android

What you'll get in return

  • Excellent reputation as responsible employer with presence in Portugal since 50 years

  • Modern working environment at an attractive location in Lisbon with good public transport connection

  • A welcoming and inclusive environment

  • Development opportunities

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.